Shipping Policy

At SUPPLEARC, we believe that creating a comfortable, organized, and welcoming home should be simple and worry-free — from choosing the right home essentials to having them delivered to your doorstep.

We are committed to providing a reliable and convenient shopping experience. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

Our Shipping Philosophy

SUPPLEARC is a modern home and lifestyle brand dedicated to making everyday living more comfortable, practical, and effortless.

To support efficient order fulfillment and inventory management, our products may be shipped from different domestic or international fulfillment centers, depending on product availability and your delivery location.

Efficient Fulfillment: We aim to dispatch your order from an available warehouse or fulfillment partner that can process your items efficiently.

Multiple Shipments: If your order contains multiple products, they may occasionally be shipped separately from different fulfillment locations. As a result, items within the same order may arrive in separate packages.

Our goal is to deliver your home essentials as safely and efficiently as possible.

1. Processing Time & Shipping Fee

Every SUPPLEARC order is prepared with care to help ensure accurate and reliable fulfillment.

Order Processing Time:

Please allow 1–2 business days for order verification, preparation, and packaging before shipment.

Peak Periods, Holidays & Promotions:

During busy shopping seasons, holidays, or promotional events, processing may take up to 3 business days.

Business days generally exclude weekends and public holidays.

Shipping Fee:

We charge a flat shipping fee of USD $5.99 per order, regardless of the shipping destination.

The applicable shipping fee will be displayed at checkout before you complete your purchase.

Please note that shipping fees do not include customs duties, import taxes, or other charges that may apply to international orders.

2. Estimated Delivery Times

SUPPLEARC works with fulfillment and logistics partners to deliver orders to eligible destinations.

Estimated shipping times vary depending on your location, product availability, and carrier operations.

Important Shipping Information:

• Delivery estimates are calculated after your order has been processed and shipped.

• Processing time is not included in the estimated shipping time.

• Delivery times are estimates and are not guaranteed.

• International shipments may experience additional delays due to customs clearance or local delivery conditions.

• Weather events, carrier disruptions, public holidays, and other circumstances beyond our control may affect delivery schedules.

We appreciate your patience and understanding as we work to deliver your SUPPLEARC home essentials.

3. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and available shipment details.

You can track your order through:

Tracking Website: https://www.17track.net/en

Please note:

• Tracking information may take 1–3 business days to update after shipment.

• Temporary pauses in tracking updates do not necessarily indicate that a package has been lost.

• Tracking updates may be delayed while packages are in transit between facilities or undergoing customs clearance.

• Orders shipped in multiple packages may have separate tracking numbers.

If you have not received your tracking information after your order has shipped, please check your spam or junk email folder.

If you still need assistance, contact us at support@supplearc.com and include your order number.

4. Customs, Duties & Taxes

International orders may be shipped under Delivered Duty Unpaid (DDU) terms, where applicable.

This means that:

• Customs duties, import taxes, and related fees may be charged by the destination country.

• Customers may be responsible for applicable import duties, taxes, and customs clearance fees that are not included in the checkout total.

• Customs charges vary depending on the destination, product category, and local regulations.

• Customs clearance procedures may affect estimated delivery times.

• SUPPLEARC is not responsible for delays caused solely by customs inspections or clearance procedures beyond our control.

Any applicable customs charges are determined by the relevant customs authorities and are separate from our standard shipping fee unless otherwise indicated at checkout.

We recommend reviewing your country's import regulations before placing an international order.

5. Order Changes & Cancellations

We begin processing orders promptly to support timely shipping and delivery.

If you need to update your shipping address, correct order details, or request a cancellation, please contact us as soon as possible.

Email: support@supplearc.com

We recommend contacting us within 12 hours of placing your order.

Please include:

• Your order number

• The email address used during checkout

• The details you wish to change

• Your updated shipping address, if applicable

While we will do our best to accommodate your request, order modifications and cancellations cannot be guaranteed once processing has begun.

Once an order has been shipped, we generally cannot cancel it or modify its shipping details.

If your order has already been dispatched, please refer to our Return & Refund Policy for information about eligible returns.

6. Lost or Damaged Packages

At SUPPLEARC, we want your order to arrive safely and in good condition.

Damaged Items

If your package arrives damaged or contains a damaged or defective product, please contact our customer support team as soon as possible, preferably within 48 hours of delivery.

Email: support@supplearc.com

To help us review your request, please include:

• Your order number

• Clear photographs or videos of the damaged item

• A photograph of the shipping label

• Photographs of the outer packaging, if available

• A brief description of the damage

Our team will review the information and help determine an appropriate solution, which may include a replacement, refund, or other assistance in accordance with our Return & Refund Policy.

Reporting an issue within 48 hours helps us investigate shipping-related damage efficiently. This requested reporting period does not limit any rights you may have under applicable consumer protection laws or our published return policy.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend taking the following steps:

• Check around your porch, mailbox, entrance, or designated delivery area.

• Ask household members or neighbors whether they received the package.

• Check with your building reception, front desk, or mailroom, if applicable.

• Contact the shipping carrier to request additional delivery information.

If your package is still missing, please contact:

Email: support@supplearc.com

Include your order number and tracking number so our team can assist with the investigation.

We will review the available shipping information and work with the delivery provider where appropriate.

Refunds or replacements for missing packages will be evaluated based on the circumstances, available delivery evidence, our applicable policies, and consumer protection requirements.

Please ensure that your shipping address is complete and accurate before submitting an order, as incorrect or incomplete addresses may cause delays or delivery problems.

7. Contact Us

If you have any questions about order processing, shipping fees, estimated delivery times, tracking information, or delivery issues, please feel free to contact our customer support team.

Brand Name: SUPPLEARC

Company Name: Zanmodo LLC

Customer Support Email: support@supplearc.com

Contact Phone: +1 916-670-9632

Registered Business Address:

2513 NW Loraine St
Fort Worth, TX 76106
United States

Customer Support Hours:

Monday – Friday
9:00 AM – 6:00 PM

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

We strive to respond to inquiries promptly and provide helpful support throughout your shopping experience.

Thank you for choosing SUPPLEARC — Thoughtful Essentials. Comfortable Living.