FAQs

Frequently Asked Questions (FAQ)

Welcome to the SUPPLEARC FAQ page! Here you'll find answers to common questions about ordering, payments, shipping, tracking, returns, and customer support. If you need further assistance, our team is always happy to help.

1. How do I apply a discount code at checkout?

To apply a discount code to your order:

Select your preferred products and click "Add to Cart."
Go to your shopping cart and proceed to checkout.
On mobile devices, tap "Show order summary" to find the discount code field.
On desktop, enter your discount code in the designated field on the checkout page.
Click "Apply" and verify that your discount has been reflected in your order total.
Complete your purchase using your preferred payment method.

Please enter your discount code before completing your purchase, as discounts generally cannot be applied retroactively once an order has been processed.

2. What payment methods do you accept?

SUPPLEARC supports a variety of convenient and secure payment options, which may include:

PayPal
Visa
Mastercard
American Express
Diners Club
Major debit and credit cards
Apple Pay and Google Pay, where available

Available payment methods will be displayed at checkout. Simply select your preferred option to complete your purchase securely.

3. Do you offer international shipping?

Yes, SUPPLEARC offers international shipping to eligible countries and regions.

Depending on your delivery location and product availability, orders may be fulfilled through different warehouses or logistics partners to help ensure efficient delivery.

Shipping availability and any applicable charges will be displayed during checkout.

4. How long does shipping take?

Estimated delivery times are typically 10–15 business days after your order has been processed.

Actual delivery times may vary depending on your shipping destination, customs procedures, public holidays, weather conditions, and carrier operations.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please refer to our Shipping Policy for additional details.

5. How can I track my order?

Once your order has been dispatched, SUPPLEARC will send a shipping confirmation email containing your tracking number.

You can track your shipment through:

https://www.17track.net/en

Enter your tracking number to view the latest available shipping updates.

Please allow up to 24–48 hours for tracking information to appear after your tracking number has been issued.

6. Can I change my shipping address after placing an order?

If your order has not yet been shipped, please contact our customer support team as soon as possible at:

Email: support@supplearc.com

Please provide your order number and the complete, corrected shipping address.

We will do our best to accommodate your request. However, address changes cannot be guaranteed once an order enters processing or has been dispatched.

If your package is already in transit, you may need to contact the shipping carrier directly to inquire about available delivery options.

7. I received the wrong item or something is missing. What should I do?

We apologize for any inconvenience caused by an incorrect or missing item.

Please contact our support team at:

Email: support@supplearc.com

To help us review your request, please include:

Your order number
Clear photos or videos of the item received
A photo of the shipping label
A brief explanation of the missing or incorrect item

Our team will review the information and help determine the appropriate resolution.

8. I didn't receive an order confirmation email. What should I do?

Order confirmation emails are generally sent automatically after a successful purchase.

If you haven't received yours, please check your spam, junk, or promotions folder first.

If the email is still missing, contact us at:

Email: support@supplearc.com

Please provide:

The email address used during checkout
Your full name
Your order number, if available
A screenshot of your payment confirmation, if available

Our team will help verify your purchase and resend the confirmation email when possible.

9. Can I cancel my order?

If your order has not yet been processed or shipped, cancellation may be possible.

Please email us as soon as possible at:

Email: support@supplearc.com

Include your order number and cancellation request.

Once an order has been shipped, we may no longer be able to cancel it.

If your package has already been dispatched, please refer to our Return & Refund Policy for information about available return options after delivery.

10. I haven't received my tracking number. What should I do?

Tracking numbers are typically provided by email once an order has been processed and shipped.

If you have not received your tracking information within a few business days, please check your spam or junk folder.

If you still cannot locate the email, reach out to:

Email: support@supplearc.com

Include your order number so our team can check your shipment status and provide assistance.

11. Why isn't my tracking information updating?

Shipping carriers may require 24–48 hours to update tracking information after a package has been dispatched.

Tracking updates may also be temporarily delayed while your package is moving between sorting facilities, undergoing customs clearance, or traveling internationally.

You can monitor your shipment at:

https://www.17track.net/en

If your tracking information has not changed for an extended period, please contact our support team for assistance.

12. My order arrived damaged. What should I do?

We're sorry to hear that your order arrived damaged.

Please contact us at:

Email: support@supplearc.com

To help us assess the situation, please provide:

Your order number
Clear photographs or videos showing the damage
A photograph of the shipping label
Photographs of the outer packaging, if available
A brief description of the issue

Our customer support team will review your request and guide you through the next steps in accordance with our Return & Refund Policy.

13. Why did I only receive part of my order?

If you ordered multiple products, your items may be dispatched in separate shipments depending on product availability and fulfillment locations.

As a result, different items may arrive on different dates.

When separate shipments are used, each package may have its own tracking number.

If you believe an item is missing or have questions about a partial delivery, please contact support@supplearc.com with your order number.

14. Where will my order be shipped from?

SUPPLEARC may work with third-party warehouses and logistics partners to fulfill customer orders.

Depending on product availability, inventory location, and your shipping destination, your order may be dispatched from different fulfillment facilities.

Our goal is to provide an efficient and reliable delivery experience while ensuring your home essentials arrive safely.

15. How much is the shipping fee?

Our standard international shipping fee is typically USD $5.99.

Shipping costs may vary depending on your destination, order details, shipping method, and applicable promotions.

The final shipping fee will be displayed at checkout before you complete your purchase.

From time to time, SUPPLEARC may offer free shipping or special shipping promotions on qualifying orders. Please check our website for current offers.

16. How can I contact SUPPLEARC?

Our customer support team is available to assist you with product questions, order inquiries, shipping information, and after-sales support.

Customer Support Email: support@supplearc.com

Phone: +1 916-670-9632

Customer Support Hours:

Monday – Friday
9:00 AM – 6:00 PM
Closed on weekends and public holidays.

If you are contacting us about an existing purchase, please include your order number to help us assist you more efficiently.

Thank you for choosing SUPPLEARC. We appreciate your support and look forward to helping you.

17. What information should I include when contacting support?

To help our customer support team assist you efficiently, please provide the following information when applicable:

Your order number
The email address used during checkout
A clear description of your inquiry or issue
Relevant photographs or videos, if your request concerns a product, delivery, or damaged package
Any additional details that may help us understand your request