Return & Refund Policy

Thank you for shopping with SUPPLEARC, operated by Zanmodo LLC. We are committed to providing quality home essentials and a reliable shopping experience.

We want you to feel confident with every purchase. If you are not completely satisfied with your order, please review our return and refund policy below.

1. Return Eligibility

We accept return requests within 30 days of the delivery date.

To be eligible for a return, your item must meet the following conditions:

Be unused, unworn, and in the same condition as when you received it
Be returned in its original packaging
Include all original accessories, manuals, tags, components, and parts, where applicable
Be accompanied by a valid order number or proof of purchase

Returns that do not meet these requirements may not be eligible for a refund, except where otherwise required by applicable law.

2. How to Request a Return

To initiate a return, please contact our customer support team at:

Email: support@supplearc.com

Please include the following information:

Your order number
The email address used during checkout
The reason for your return request
Clear photographs or videos if the product is damaged, defective, or incorrect

Once we receive your request, our support team will review the information and provide return instructions, including the applicable return shipping address.

Please do not send items back without contacting us first. Returns sent without authorization or to an incorrect address may experience processing delays or may not be accepted.

Please note that our registered business address is not necessarily our designated return facility. Always use the return address provided by our customer support team.

3. Damaged, Defective, or Incorrect Items

At SUPPLEARC, we take care to provide dependable home essentials. If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Email: support@supplearc.com

To help us resolve the issue efficiently, please provide:

Your order number
Clear photos or videos showing the issue
A photograph of the shipping label
Photographs of the outer packaging, if available
A brief description of the problem

Our customer support team will review your case and help arrange an appropriate resolution, which may include a replacement, refund, or other suitable assistance.

If the return is necessary because of our error or a verified product defect, SUPPLEARC will cover the reasonable return shipping costs or provide alternative instructions.

4. Non-Returnable Items

Certain products may not be eligible for return, including:

Products that have been used or show signs of excessive wear
Items damaged through misuse, improper handling, or accidental damage after delivery
Products missing essential parts, accessories, or original packaging
Gift cards
Products clearly marked as final sale or non-returnable at the time of purchase

For hygiene and safety reasons, certain household products may have additional return restrictions when clearly disclosed before purchase.

These exclusions do not limit any rights customers may have under applicable consumer protection laws, including rights relating to defective or misdescribed products.

If you are unsure whether your purchase qualifies for a return, please contact us before sending the item back.

5. Return Shipping

Customers are generally responsible for return shipping costs when returning an item due to personal preference, change of mind, or other reasons unrelated to a product defect or our error.

If you receive a damaged, defective, or incorrect item, we will review the situation and arrange an appropriate solution, including applicable return shipping arrangements.

Please note:

Original shipping fees are generally non-refundable for returns based on a change of mind.
Return shipping costs may vary depending on your location, package size, and shipping carrier.
Customers should use a trackable shipping service when returning products.
We recommend retaining your return shipping receipt and tracking number until your return has been processed.

SUPPLEARC is not responsible for return shipments lost in transit when customers arrange their own shipping, except where applicable law requires otherwise.

6. Refunds

Once your returned item has been received and inspected, our team will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method used when placing your order.

Refund Processing Time:

Refunds generally take 5–10 business days to appear in your account after they have been issued.

Please note that the actual posting time may depend on your bank, credit card issuer, or payment service provider.

If you have not received your approved refund after the expected processing period, please contact your payment provider first or reach out to our customer support team at:

support@supplearc.com

Refunds for eligible returns will be handled according to this policy and applicable consumer protection laws.

7. Exchanges

If you would like to exchange an item, please contact our support team at:

Email: support@supplearc.com

Please include your order number, the product you would like to exchange, and the reason for your request.

Exchanges are subject to product availability and the condition of the item being returned.

If the requested replacement is unavailable, our team will discuss alternative options with you, which may include a refund where eligible.

For damaged, defective, or incorrect items, we will help determine the most appropriate replacement or refund solution.

8. Order Cancellations

If you need to cancel your order, please contact our support team as soon as possible at:

Email: support@supplearc.com

Please include your order number and cancellation request.

If your order has not yet been processed or shipped, we may be able to cancel it.

However, because orders may enter processing shortly after placement, cancellation requests cannot always be guaranteed.

Once your order has been shipped, cancellation is generally no longer possible.

If your package has already been dispatched, you may request a return after receiving it, provided the item meets our return eligibility requirements.

9. Missing or Delayed Packages

If your order has not arrived within the estimated delivery period, please check your shipping confirmation email and tracking information first.

You can track your shipment at:

https://www.17track.net/en

If your tracking information indicates that the package has been delivered but you have not received it, we recommend:

Checking around your delivery location
Asking household members or neighbors whether they accepted the package
Checking with your building reception or mailroom, if applicable
Contacting the shipping carrier for additional delivery information

If you are still unable to locate your package, please contact:

Email: support@supplearc.com

Include your order number and tracking number, if available.

Our customer support team will assist you in reviewing the shipment information and investigating the issue with the shipping provider.

Any eligible refund or replacement will be determined based on the circumstances and applicable consumer protection requirements.

10. Contact Us

If you have questions or concerns regarding returns, refunds, exchanges, cancellations, or delivery issues, please contact our customer support team.

Brand Name: SUPPLEARC

Company Name: Zanmodo LLC

Customer Support Email: support@supplearc.com

Contact Phone: +1 916-670-9632

Registered Business Address:

2513 NW Loraine St
Fort Worth, TX 76106
United States

Customer Support Hours:

Monday – Friday
9:00 AM – 6:00 PM

For order-related inquiries, please include your order number so our team can assist you more efficiently.

We strive to respond to customer inquiries promptly and provide a helpful, reliable shopping experience.

Thank you for choosing SUPPLEARC — Thoughtful Essentials. Comfortable Living.